Weather Refresh Issue

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Thu Jul 12, 2018 11:10 am

Hello please be advised by the following instructions to resolve your weather refresh issues on your Q1 or Q2 device.

Required for this process,

Here is a video tutorial to give you a visual representation on Re Flashing process.

https://www.youtube.com/watch?v=7AHDw-kl5WU

• G-box Q/Q²
• An empty SD card (formatted to FAT32 with at least 2 GB of memory and no more than 32 GB of memory)
• Computer with SD card slot
• Google Chrome browser (using Internet Explorer or safari to download these files can cause complications with this process)
First start by downloading the firmware files. You can download the firmware by clicking the following link.

The files that will be needed are located here;
https://www.dropbox.com/sh/qxduwrhxonam ... 2hTIa?dl=0

Once you have downloaded all 4 files, you will copy and paste them onto your empty SD card.

(there must be no other files on the SD card)

After you have placed the files onto your SD card, you will begin the toothpick method.

1. Disconnect power from G-box Q².
2. Insert SD card with firmware files into card slot on the side of your G-box Q².
3. Insert toothpick or similar object into "reset" hole on the back of your G-box Q², until you feel a click.
4. Once you feel the click of the reset button, hold it down with toothpick while reconnecting the power to your G-box Q².
(you will hold this down for roughly 20-30 seconds or until you see your screen change.)

This should complete the 5.1.1 Lollipop upgrade on your G-box Q/Q²
If you have any questions or concerns please feel free to contact Matricom HQ at;

support@matricom.net
(786)-686-5515
Monday-Friday: 9:00am – 5:00pm EST
15705 NW 13th Ave.
Miami Gardens, FL 33169

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